Data Deletion
1. How to ask us to delete your data
- Email: info@medihostai.com with the subject "Data deletion request"
- WhatsApp: +91 79931 35689, write that you want your data deleted
Please write from the phone number or email linked to your BizHost account and tell us your business name. We may check that the request is really from you before deleting anything. It costs nothing to make a request.
2. What we delete
- Your BizHost account, login details and the team members you added
- Your business profile, website content, photos, posts and settings
- Enquiries your website visitors sent you, and messages you exchanged with us
- Data we received from Facebook, Instagram or WhatsApp when you connected them to BizHost
Before we close your account you can ask for a copy of your website content. Say so in your request.
3. What we must keep
Some records must be kept by law even after a deletion request. We keep them only as long as the law requires, protect them in the same way and use them for nothing else:
- Invoices, payments and tax records, for the period required by tax law
- Records we need to handle a legal claim, a complaint or fraud
When we keep something, our reply tells you what we kept and why.
4. How long it takes
- We confirm we received your request within 72 hours.
- We delete your data and send you a confirmation by WhatsApp or email within 30 days.
- Your data disappears from our encrypted backups within 30 days (daily backups) and within 12 months (monthly archive copies). Backups are used only to recover from a system failure; if we ever restore one, we delete your data again before the system is used.
5. Facebook, Instagram and WhatsApp
If you connected your WhatsApp Business number, Facebook Page or Instagram account to BizHost, you can also remove our access yourself:
- In your BizHost dashboard: disconnect it. For WhatsApp we remove our app from your WhatsApp Business account and delete the stored access key and PIN straight away.
- In Facebook: go to Settings & privacy → Settings → Business integrations (or Apps and websites), select our app and choose Remove. Our access stops working at once; send us a request as above and we delete the stored key.
Then send us a request as above so we also delete the rest of the data we received (account IDs and names, message history and imported contacts). Imported contacts and messages are also deleted automatically 30 days after you disconnect a number. Your WhatsApp Business account and number belong to you and are not deleted.
6. Questions or complaints
See our Privacy Policy for your rights and the contact details of our Grievance Officer.